The brave 75 year old lady pictured is Mona Shaw, who after being completely dicked around by corporate jackholes Comcast (who left her without phone, TV and internet for a week and lied to her repeatedly about seeing a manager - this is their usual "customer service" in my experience), decided to take a hammer to her local Virginia office and start breaking things.
Good for her. Anything short of that fails get their attention. We should likely organize a nationwide Comcast-hammering day in the literal sense, but that's getting a bit ahead of myself.
Wireless Philadelphia and Verizon FiOS have not yet reached me, and I don't have a landline for DSL, or even regular dial-up. Thus my options are no legal internet access, or Comcast. They worked hard to become Philadelphia's cable monopoly. (In fact in 2006 the bill that made them a monopoly in the entire city was sponsored by current Mayor Michael Nutter, and they pay Pennsylvania Governor Ed Rendell $40K/year to appear on their football post-game show. I am increasingly happy I never voted for either.)
To read my personal tales of Comcast woe - I will warn you the language is pithy - visit the two quizmasterchris posts at this link. I am currently seeking damages from the asses for ruining most of my work week and for drastic overbilling for imaginary services (I own no TV but was signed up for cable TV and cable box rental!). This posting is part of my real escalation in response to their fake "escalation" of this matter.
Comcast Must Die is an excellent site run by consumer reporter Bob Garfield. On the website you can read about Bob's aims and listen to the "Comcast Must Die" rock song and rap. Enter the blog and post your tale of consumer woe as a warning to others, and include your Comcast account # (don't worry, it's virtually impossible for a customer to do anything with that, let alone a scammer) and someone from the corporate office will get back to you within a business day or so. They already have your phone number; for once they will use it. The site clearly scares Comcast, which has lost nearly 50% of its stock price lately and has an embattled CEO.
Not happy with the result? Keep posting!
You can hear a podcast of great interviews on Comcast with the guy who started the Dell Hell site, Mona "Hammer Lady" Shaw, Harry Shearer and Ralph Nader at ComcastSucks.org.
You should also check out the Comcast Workers Fight Back blog, which might yield similar results with the posting of your complaint and account number. You can also read what working there is like. This Vietnam vet was fired for testifying in Oakland's city council about the need of the company's workers to unionize:
I was told that from now on I can obviate the useless customer service #s by calling the corporate office at this number: 302-661-8287. David Bridge is there Tuesday-Saturday 7am-3:30pm. He also has voice mail. You might as well go straight to corporate as the call centers (in Asia, Louisiana and Canada) have no authority to do anything. The Consumerist is also tracking Comcast's reign of terror, and has published an employee-leaked list of corporate supervisor numbers to actually get your billing and service straightened out in various parts of the country. Use them first.
Customers should also opt out of Comcast's unconstitutional one-way mandatory arbitration agreement and retain your right to sue them.
Be sure to sign up to get on the waiting list or check availability for Verizon FiOS, and/or Wireless Philadelphia. Unfortunately I can't get either yet.
If Com-ass is paying attention to this blog also, I'm #0956523987003... and you owe me. The COMCAST SUCKS posts will continue in direct proportion to your lack of follow through in making that happen.
Next week I'll be posting links to the regulatory links you can turn Comcast in to, and to the movement to get cable monopolies like this regulated by the FCC.